Contents
- Ownership
- Site Content
- Pricing
- Placing Orders and Payment Options
- Cancellation
- Shipping and Delivery
- Security
- Site Uptime
- Law and Jurisdiction
- Notification of Change
Ownership
ElpanOnline.com is maintained by Elpan General Trading LLC. Elpan General Trading LLC is a Dubai, UAE based Limited Liability Company. United Arab Emirates is our country of Domicile and the governing law is the local law.
Our registered office is in Dubai, UAE. All our contact information can be found on the “Contact Us” page of this website.
Site Content
The information on the site is provided by Elpan General Trading L.L.C and whilst we endeavor to keep it up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Images of products on this website are for illustrative purposes only.
Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Pricing
Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to amend/cancel the order. Prices on the website are available in Arab Emirates Dirham(AED) only.
Every cardholder must retail a copy of transaction records and merchant’s policy and rules.
All VISA, MasterCard, UnionPay Debit and credit cards are accepted.
Placing Orders and Payment Options
There are two main options for payment: Credit / Debit Card Online. Customers are free to use any payment method to place an order. We use secure payment facilities for online credit card purchases. See “Security” for more information on the same. Customers will receive an email when their payment is processed.
Customers can place an order as guests or registered users through the website. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and you will have the option to amend/cancel the order. This contract is covered by U.A.E. law. By placing an order with us, you agree to and accept these terms, as well as our privacy policy.
Shipping and Delivery
1. Delivery Modes
We offer three modes of delivery:
- Economy Shipping: Longer transit time with reduced shipping costs. This shipping is inclusive of all customs duties, taxes and clearance charges.
- Express Shipping: Shorter transit time for faster delivery. All customs duties, taxes and clearance charges should be paid by the customer at the time of delivery.
- Self – Pickup: Self-collection from our designated pickup locations. No shipping fee is applied.
2. Delivery Timeline
- Economy Shipping: Estimated delivery time will be shared during checkout and may vary depending on the destination.
- Express Shipping: Estimated delivery time will be shared during checkout and prioritized for faster processing.
- Self – Pickup: You will receive an email once your order is ready for collection. Please bring a valid ID and the order confirmation email.
Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather, carrier delays, or public holidays.
3. Shipping Fees
Shipping fees will depend on the delivery mode selected and the destination. Exact costs will be displayed during checkout. Pickup orders will not incur shipping fees.
4. Delivery Address
It is the customer’s responsibility to provide an accurate and complete delivery address. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
5. Order Tracking
- Economy Shipping: We use different local forwarders for economy shipping. Unfortunately, not all of them supports live tracking. You can always contact us to get an update on the delivery.
- Express Shipping: All express shipping orders will be shipped by Aramex. You’ll receive a tracking number as soon as the items are shipped.
- Self – Pickup: Tracking is not applicable.
www.elpanonline.com will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE
Security
On order processing pages we use a RapidSSL 256 bit security certificate. All information is encrypted. Credit Card details are not stored on the server or our company database at any time. Any sensitive information transferred is through a secure SSL connection (HTTPS) as mentioned. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. User is responsible for maintaining the confidentiality of his account.
Site Uptime
We take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server/other technical issues. Therefore we will not be liable if this website is unavailable at any time.
Law and Jurisdiction
We will not trade with or provide any services to OFAC and sanctioned countries.
This Legal Notice shall be governed by and construed in accordance with U.A.E. law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of U.A.E.
Notification of Change
We reserve the right to change these terms and conditions from time to time and any such changes may be communicated on our website.